Rivarlo – Refund Policy

At Rivarlo, we want every customer to feel confident when shopping for quality used branded sportswear. If something isn’t right, we aim to make the refund process clear and straightforward.

Refund Eligibility

You may request a refund for any item returned within 30 days of receiving your order. To qualify for a refund, items must be returned in the same condition as sold — clean, undamaged, and with any original tags or packaging still attached.

Refunds are available for:

• Items that do not fit

• Items you no longer want

• Items received in error

• Items that arrive damaged or not as described

Refunds are not available for:

• Items marked as non‑returnable for hygiene reasons

• Items returned with new wear, damage, or odours not present at the time of sale

How to Request a Refund

To start a refund request, email us at rivarloshop@gmail.com with your order number and details of the item you wish to return. We will provide clear instructions and the return address.

Inspection Process

All returned items are carefully inspected once received. Because we specialise in pre‑owned sportswear, accurate condition is essential. If the item is not returned in the same condition it was sent, we may be unable to issue a refund.

Refund Method & Timeline

Once your return is approved, your refund will be issued to your original payment method. Refunds typically appear within 3–5 business days, depending on your bank or payment provider.

Return Shipping Costs

• Customers are responsible for return postage unless the item arrived damaged or incorrect.

• We recommend using a tracked service to ensure safe delivery back to us.

Exchanges

We do not offer direct exchanges. If you need a different size or item, please place a new order once your refund has been processed.

Contact Us

If you have any questions about refunds, email us at rivarloshop@gmail.com and we’ll be happy to help.