❓ Frequently Asked Questions (FAQ)

🛍 What does Rivarlo sell?

Rivarlo specialises in quality used branded sportswear from leading athletic and lifestyle brands. Every item is hand‑selected, inspected, and graded using our Quality Code.

📦 How long does shipping take?

Orders are usually dispatched within 1–2 business days. UK delivery typically takes 2–4 business days, depending on the courier (Royal Mail Tracked 48 preferred, with Evri or InPost used when suitable).

🚚 Which couriers do you use?

Our preferred service is Royal Mail Tracked 48. We may also use Evri or InPost to ensure fast, reliable delivery during busy periods or for certain locations.

🔄 What is your return policy?

You can return items within 30 days of receiving your order. Items must be in the same condition as sold. All returns are inspected before refunds are issued.

💳 How long do refunds take?

Once approved, refunds are processed back to your original payment method within 3–5 business days.

🧼 Are items washed before shipping?

All items are cleaned, inspected, and prepared before being listed. We only sell pieces that meet our quality standards.

🏷 What is your Quality Code?

Every item is graded so you know exactly what to expect:

• Like New — No signs of wear; looks unused.

• Very Good — Minimal wear; excellent condition.

• Good — Light wear but well‑kept and fully functional.

• Satisfactory — Noticeable wear but still great for everyday use.

📩 How do I contact you?

You can reach us at rivarloshop@gmail.com. We aim to reply within 1–2 business days.